For online payments, your credit card will be charged at the end of your order. In case of order cancellation or stock issues, a refund will be made to your credit card within 7 business days .
Delivery
We strive to ship your ordered products the same day. For products that require time to be delivered, the delivery time is 3 business days, as specified in the product details. You will be notified if delivery is likely to be delayed.
In order for the product delivery to be completed without any disruption, please provide the address of your location as the delivery address during the day.
Your requests will be processed according to the delivery type you specified at the end of your order. Products will be shipped via PTT-Aras Cargo. After your orders are confirmed, they will be delivered to you at the latest. It is delivered to the Cargo company at the end of (two) business days.
You can discuss different delivery terms by consulting our customer representative. Also, shipping is only available in Türkiye.
Payment Tracking
If the system in question cannot complete the transaction due to any problem, our visitor is informed of this situation on the payment page.
In case of any error at the specified address, the orderer will be contacted regarding the order that cannot be delivered.
The validity of the e-mail address provided by our visitor is confirmed by an automatic e-mail sent following the transfer of the order.
We are responsible for the delivery to the bank whose credit card system we use, as well as to the customer.
Please pay attention!
Open and inspect any packages you suspect may have been damaged during shipment in the presence of a representative from the company you received the product from. If you suspect any damage, please file a report with the courier company and refuse delivery.
Once the product is received, it is deemed that the cargo company has fully fulfilled its duty.
If the product is damaged: Please report the report you have prepared to info@eccomllc.com as soon as possible.
If you complete these steps, we will start working on your package and ensure repeat delivery as soon as possible.
If you briefly explain why you want to return the product in this e-mail, you will help us in our work regarding the product.
